Privacy
Policy
Know how Frayto collects, manages and uses your data.
At Frayto ("Frayto," "we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our digital freight forwarding services and visit our website (collectively referred to as the "Services"). We comply with applicable data protection laws, including the Indian Information Technology Act, 2000, and the General Data Protection Regulation (GDPR).
Information We Collect:
1.1 Personal Information, we may collect various types of personal information from you, including but not limited to:
Contact Information: Your name, email address, phone number, and mailing address.
Account Information: Usernames, passwords, and other credentials used to access our Services.
Transaction Information: Details about the shipments, including origin, destination, product description, dimensions, weight, and value.
Payment Information: Billing and payment details, including credit card information or bank account details.
Communication Information: Any information you provide when contacting our customer support team or communicating with us through any medium.
1.2 Non-Personal Information, we may also collect non-personal information, such as anonymous usage data, IP addresses, device information, and cookies, to enhance and improve our Services.
How We Use Your Information:
2.1 Provision of Services: We use your personal information to provide the Services you request, including processing and managing shipments, facilitating customs clearance, tracking shipments, and providing customer support.
2.2 Communication: We may use your contact information to send you transactional emails, service-related notifications, and updates about our Services. We may also send you marketing communications if you have consented to receive them, but you can opt-out at any time.
2.3 Improving and Personalizing Services: We analyze usage data to enhance and personalize our Services, develop new features, and improve the overall user experience. Aggregated and anonymized data may be used for statistical purposes.
2.4 Legal Compliance: We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, and enforce our legal rights, including protecting the security and integrity of our Services.
How We Share Your Information:
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and providing the Services. These service providers are bound by confidentiality obligations and are only authorized to use your information for specified purposes.
3.2 Business Partners: In some cases, we may collaborate with trusted business partners to offer joint services or integrated solutions. We may share certain personal information with these partners only to the extent necessary to provide the agreed-upon services.
3.3 Legal Requirements and Protection: We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to
Comply with a legal obligation,
Protect and defend our rights or property,
Prevent or investigate possible wrongdoing in connection with the Services,
Act in urgent circumstances to protect the personal safety of users of the Services or the public
Protect against legal liability.
