Know how Traydo collects, manages and uses your data.
At Traydo Logistics Pvt Ltd ("Traydo," "we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our digital freight forwarding services and visit our website (collectively referred to as the "Services"). We comply with applicable data protection laws, including the Indian Information Technology Act, 2000, and the General Data Protection Regulation (GDPR).

Information We Collect:

1.1 Personal Information, we may collect various types of personal information from you, including but not limited to:
  • Contact Information: Your name, email address, phone number, and mailing address.
  • Account Information: Usernames, passwords, and other credentials used to access our Services.
  • Transaction Information: Details about the shipments, including origin, destination, product description, dimensions, weight, and value.
  • Payment Information: Billing and payment details, including credit card information or bank account details.
  • Communication Information: Any information you provide when contacting our customer support team or communicating with us through any medium.
1.2 Non-Personal Information, we may also collect non-personal information, such as anonymous usage data, IP addresses, device information, and cookies, to enhance and improve our Services.

How We Use Your Information:

2.1 Provision of Services: We use your personal information to provide the Services you request, including processing and managing shipments, facilitating customs clearance, tracking shipments, and providing customer support.
2.2 Communication: We may use your contact information to send you transactional emails, service-related notifications, and updates about our Services. We may also send you marketing communications if you have consented to receive them, but you can opt-out at any time.
2.3 Improving and Personalizing Services: We analyze usage data to enhance and personalize our Services, develop new features, and improve the overall user experience. Aggregated and anonymized data may be used for statistical purposes.
2.4 Legal Compliance: We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, and enforce our legal rights, including protecting the security and integrity of our Services.

How We Share Your Information:

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and providing the Services. These service providers are bound by confidentiality obligations and are only authorized to use your information for specified purposes.
3.2 Business Partners: In some cases, we may collaborate with trusted business partners to offer joint services or integrated solutions. We may share certain personal information with these partners only to the extent necessary to provide the agreed-upon services.
3.3 Legal Requirements and Protection: We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to
  • Comply with a legal obligation,
  • Protect and defend our rights or property,
  • Prevent or investigate possible wrongdoing in connection with the Services,
  • Act in urgent circumstances to protect the personal safety of users of the Services or the public
  • Protect against legal liability.

How We Use Your Information:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use encryption technologies, access controls, and secure storage systems to safeguard your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute data security.

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.

Your Rights:

You have certain rights regarding your personal information, subject to applicable laws. These rights may include the right to access, rectify, restrict, and delete your personal data. You may also have the right to object to the processing of your personal information and the right to data portability. To exercise these rights, please contact us using the information provided below.

Third-Party Links and Services:

Our Services may contain links to third-party websites or services that are not operated or controlled by Traydo. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third-party services before providing any personal information.

Updates to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate communication channels. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at
Traydo Logistics Pvt Ltd
A209-210, Dynasty Business Park, Andheri East, Mumbai -400059
Phone: 022 4610 1000.
We will respond to your inquiries and requests in a timely manner.


By using our Services, you consent to the collection, use, disclosure, and protection of your personal information as described in this Privacy Policy.

Access on the Go


© 2024 Traydo. All Rights Reserved.